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Customer Care We're transforming Customer Care. This is not your typical care job. You will become part of a team of experts that owns a customer base.
No more transferring the customer to another line or representative. You'll be a single point of contact for your customer and provide complete end-to-end resolution. When you apply for a Customer Care role at T-Mobile, know that your health and safety will always come first.
We acted fast and early as the pandemic began to rise, transitioning over 14, Customer Care experts to temporary work-from-home environments in under a month—a huge feat but a necessary one. So apply nearby to be FamousforCare!
How did we move entire Customer Care Centers to home offices? Read our story A focus on training.
T-mobile has no or live chat technical support anymore?
If you want to see your career grow, we have the pathway, the training, and the resources to help you succeed. Mpbile go from solving individual customer problems to leading multiple teams.
This is what a career path in Customer Care looks like. Get the details Expert Congrats! Get the details Sr.
You know and share the right cha up for every situation. Get the details Coach, Team of Experts Roll up your sleeves and help your team of 12 experts stay on point for our customers. So, go ahead and inspire and mentor them, one encouraging idea after another, as you help them tim ban chat their mark and perform like rock stars!
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Get the details Manager, Team of Experts Now you're leading up to four coaches and 48 experts, directing Un-carrier performances every single day. You'll develop your team and serve as a critical link to engineering, retail and other groups across the organization. Manager, Care Operations Working together with other managers to align and lead both the customer and employee experience, you'll oversee up to 10 customer groups with as many as one million customers!
Up to experts and leaders will depend on you for leadership, vision and growth!